Support Center

Managing Your Team

Add teachers, set their service assignments, and manage access for your entire ministry team from the Manage Users page.

Go to People → Manage Users in the navigation menu.

User Roles

Every user has a role that determines what they can see and do.

Ministry Administrator You

Full access. Can manage users, set the lesson schedule, email teachers and parents, configure ministry settings, and access the parent portal admin. There should be at least one Ministry Administrator per account.

Teacher

Can view lessons, activities, and the lesson schedule for their service. Can rate activities and give feedback. Cannot manage users, settings, or send emails.

Parent

Sees only the parent portal — the take-home page for your ministry's current lesson. Parents normally register themselves through your ministry's invite link, but you can also add one here.

Adding a New User

  1. At the top of Manage Users, click Add a New User to expand the form.
  2. Enter their email address (this becomes their login), first name, and last name.
  3. Set an initial password — at least 8 characters with at least one number.
  4. Choose their role (Teacher, Ministry Administrator, or Parent).
  5. Choose their service — this controls which service's lesson schedule they see on their dashboard.
  6. Click Add.

The new user automatically receives a welcome email with a link to set their own password, so there's no need to share the one you typed. They sign in at teachusthebible.com/login.php.

Editing a User

Click a user's name in the list and their card expands right there. You can update their email address, name, role, or service, then click Save.

Two ways to help someone who can't get in:

  • Send invite email — check the box next to their name and choose Send invite email from the With Selected menu. They get a link to set a new password themselves.
  • Change Password — the button inside their expanded card lets you set a new password for them directly.

The button on each user's row shows the email history for that person — every teacher email and announcement the platform has sent them, with dates and subjects. Useful when someone says "I never got the lesson email."

Service Assignments

If your ministry runs multiple services (e.g. 9am and 11am), assign each teacher to their default service. They'll see that service's lesson schedule on their dashboard, and teachers can always temporarily view another service's schedule themselves. To move a whole group at once, use Move to service in the With Selected menu.

Reading the Badges

The user list flags anyone who needs attention:

  • No logins yet — they've never signed in. Select them and use Send invite email to nudge them.
  • Email Bounced — email to this address has hard-bounced, so they aren't receiving anything. Double-check the address and correct it.
  • User Locked Out — too many failed sign-in attempts. Expand their card and click Unlock User.

Removing a User

Expand the user's card and click Delete (you'll get a confirmation step), or remove several at once with the Delete bulk action. The account is deactivated immediately — they can no longer log in.

To keep you from locking yourself out, the platform won't let you change the role of your ministry's last Ministry Administrator.

Filters & Bulk Actions

At the bottom of the Manage Users page you'll find filters and a With Selected action menu. Filter the list to the group you're after, check the ones you want (or Select all), then choose an action.

Filters

  • Role — show only Teachers, Ministry Administrators, or Parents.
  • No logins — show only users who have never logged in (or only those who have). Handy for finding people who haven't activated their account yet.
  • Service — show users assigned to a specific service.
  • Planning Center team status — show users who are (or aren't) on one of your synced Planning Center teams. Appears once you've set up auto-sync teams.
  • Email bounce — show only users whose email address has bounced.

With Selected

  • Move to service — reassign a group of users to a different service at once.
  • Move to role — promote or demote multiple users at once.
  • Send invite email — emails the selected users a link to sign in and set their password. Use this to prompt people who haven't activated their account yet.
  • Delete — deactivate multiple users at once.
Tip: After adding a group of new teachers, filter by No logins, select them all, and use Send invite email to prompt everyone to log in at once.

Importing Users in Bulk

Adding a whole team one at a time gets old fast. The Import Users button at the top of Manage Users gives you two faster paths:

  • Import from Planning Center — browse your Planning Center teams and pick people to import directly (requires the Planning Center connection). This is a one-time import; if you'd like people added to a team in PCO to get accounts automatically, set up auto-sync teams in Ministry Settings.
  • Paste a list — paste email addresses and names (one person per line), optionally add a personal note, and everyone gets created with a welcome email inviting them to set a password.

Unlocking a Locked Account

After too many failed login attempts, an account is automatically locked for security. Locked accounts show a User Locked Out badge in the list — expand the user's card and click Unlock User to let them back in.

Still need help? Email us at support@teachusthebible.com